Mail Service Center Remodel
2025 // COMMERCIAL RENOVATION // 2,600 sf
Carlsbad, New Mexico
Project Overview
The Mail Service Center Renovation modernizes an existing neighborhood mercantile building to improve customer service, operational efficiency, and accessibility. The project reconfigures public and back-of-house areas to support expanded Post Office Box services, secure package handling, and upgraded utilities while maintaining continuous business operations during construction.
Design Intent
The primary design goal was to transform an aging, utilitarian space into a functional and welcoming customer environment without expanding the building footprint. The renovation prioritizes clear wayfinding, improved customer flow, and upgraded service counters, while addressing long-standing accessibility and code compliance deficiencies.
Phasing and constructability were critical considerations, allowing the tenant to remain operational throughout the renovation process.
Architectural Approach
The project reorganizes the interior layout to clearly separate public, service, and staff zones. A new entry lobby and customer service counter anchor the public-facing areas, while a reorganized PO Box enclosure and secure package room improve back-of-house efficiency and security.
Material selections emphasize durability and ease of maintenance, including luxury vinyl plank flooring in public areas, sealed concrete in service zones, and upgraded wall finishes throughout. New storefront glazing improves visibility and daylighting, reinforcing a modernized street presence along Mermod Street.
Program Elements
New entry lobby and customer service counter
Expanded and reorganized PO Box enclosure
Secure package handling area
ADA-compliant restroom upgrades
Electrical and plumbing system replacement
Improved lighting and interior finishes
Project Metrics
Client: Mail Service Center
Location: 522 W Mermod Street, Carlsbad, NM
Project Type: Interior Renovation
Occupancy: Mercantile (M)
Construction Type: Type V-B
Building Area: 2,593 SF
Renovation Area: ~780 SF
